Introduction
Welcome to Vertaline! The terms "we", "us" and "our" refer to Vertaline. Vertaline operates this store and website, including all related information, content, features, tools, products and services, in order to offer you, the customer, a curated shopping experience (the "Services"). Vertaline uses the Shopify platform, which enables us to provide you with the Services.
These terms and conditions, together with any policy referenced here (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not accept these Terms of Service or the Privacy Policy, you should not use or access our Services.
Section 1 – Access and account
By accepting these Terms of Service, you represent that you are at least 18 years old and that you have given us consent to allow any minors in your care to use the Services on devices you own, purchased or manage.
To use the Services, including accessing or browsing our online stores or purchasing products or services we offer, you may be required to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide in our stores is correct, current and complete and that you have all necessary rights to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.
Section 2 – Our products
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that product colours or appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be identical to what is represented or depicted in our online stores.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
Section 3 – Orders
When you place an order, you are making an offer to purchase. Vertaline reserves the right to accept or refuse your order for any reason at its discretion. Your order is not accepted until Vertaline confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as Vertaline may not be able to accommodate cancellation requests after an order has been accepted. If we do not accept, modify or cancel an order, we will attempt to notify you by contacting the email, billing address and/or phone number provided at the time of the order.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for personal use.
Section 4 – Prices and payment
Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs duties or import charges.
Prices published in our online stores may differ from prices offered in physical stores or in online stores operated by third parties.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores.
You represent and warrant that:
- The credit card information you provide is true, correct and complete.
- You are duly authorised to use that credit card for the purchase.
- The charges you incur will be honoured by your credit card company.
- You will pay the charges incurred at the published prices, including shipping and handling fees and all applicable taxes.
Section 5 – Shipping and delivery
We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed.
Once we transfer the products to the carrier, title and risk of loss pass to you.
Note for EU consumers: under applicable consumer law (in Italy, Legislative Decree 206/2005 – the Consumer Code), you are entitled to receive the products within 30 days of the conclusion of the contract, unless otherwise agreed.
Section 6 – Intellectual property
Our Services, including but not limited to all trademarks, brands, texts, images, graphics, reviews, videos and audio, are owned by Vertaline, its affiliates or licensors.
These Terms allow you to use the Services only for personal, non-commercial use.
Vertaline's names, logos, product and service names, designs and slogans are trademarks of Vertaline or its affiliates or licensors.
Section 7 – Optional tools
You may be given access to third-party customer tools that we neither monitor nor control.
Section 8 – Third-party links
The Services may contain materials or links to third-party websites.
We are not responsible for damages relating to your access to third-party websites or your use of services or products purchased through those sites.
Section 9 – Relationship with Shopify
Vertaline uses Shopify to provide the Services.
However, any sale and purchase you make in our store is made directly with Vertaline.
By using the Services, you acknowledge that Shopify is not responsible for any issues relating to purchases made with Vertaline.
Section 10 – Privacy Policy
All personal information collected is subject to our Privacy Policy and, in some cases, to Shopify's privacy policy.
Section 11 – Feedback and reviews
If you submit feedback, reviews or suggestions, you grant Vertaline a perpetual, royalty-free licence to use that content for any purpose, including commercial use.
Section 12 – Errors, inaccuracies and omissions
There may be typographical errors or inaccuracies in the Services. We reserve the right to correct such errors and cancel orders if necessary.
Section 13 – Prohibited uses
You may use the Services only for lawful purposes. Among other things, it is prohibited to:
- violate applicable laws
- send spam
- collect other users' personal data
- upload viruses or malicious code
Section 14 – Termination
We may terminate access to the Services at any time without notice.
Section 15 – Disclaimer of warranties
The Services and products are provided "as is" without express or implied warranties.
Note for EU consumers: statutory rights remain valid, including the 2-year legal guarantee of conformity.
Section 16 – Limitation of liability
To the maximum extent permitted by law, Vertaline, its partners and suppliers shall not be liable for indirect or consequential damages arising from the use of the Services.
Section 17 – Indemnity
You agree to indemnify Vertaline, Shopify and their partners against any claim arising from breaches of these Terms.
Section 18 – Severability
If any provision is held invalid, the remaining provisions will remain in full force.
Section 19 – Waiver; entire agreement
These Terms constitute the entire agreement between you and Vertaline.
Section 20 – Assignment
You may not transfer this agreement without our written consent.
Section 21 – Governing law and jurisdiction
These Terms are governed by Italian law.
For consumers resident in Italy, the competent court is the one of the consumer's place of residence or domicile.
EU ODR platform: https://ec.europa.eu/consumers/odr
Section 22 – Headings
Headings are included for convenience only.
Section 23 – Changes to the Terms of Service
We may update these Terms by posting changes on the website.
Section 24 – Contact information
For any questions relating to these Terms of Service: 📧 info@vertaline.it
Last updated: September 13, 2026